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Frequently Asked Questions

Questions about Calico Crosswords or the products available on this web site? We have tried to answer most of the questions we receive from members and prospective buyers with this list of Frequently Asked Questions. However, if you can't find what you're looking for here, please feel free to email us at support@calicocrosswords.com

Memberships and Puzzles - Answers

Q: What exactly do I receive as a Calico Crossword Puzzle Club Member?
A: As a member of the Calico Crossword Puzzle Club, you will receive 5 themed crosswords of different (grid) sizes, from 19x19 squares up to a 29x29 squares, and an odd shaped grid crossword that could be of any size. You will also receive a non-crossword bonus puzzle such as a Kriss Kross, Movie Trivia puzzle, Word Search, etc. In addition, you will receive a Club newsletter with each mailing. Occasionally (about twice a year) you will have the opportunity to take part in our crossword puzzle contests.

Q: What is the degree of difficulty of the puzzles?
A: All puzzles are constructed to a varying degree of difficulty. The smaller puzzles are usually in the Medium Difficulty range and the larger puzzles are a bit more difficult.

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Q: How and when are the puzzles shipped?
A: The puzzles are mailed once a month, usually between the 10th and the 16th of the month.

Q: Are Personal Memberships and Gift Memberships the same?
A: Yes, they are identical.

Q: What is meant by a 'Themed' puzzle?
A: A themed puzzle is one in which a portion of the answers pertain to a particular subject or area of interest. For example, a puzzle using a 'kitchen' theme might contain words like 'dishwasher' or 'cooking.' The amount of themed words in this type of puzzle varies, and does not usually exceed 15% to 20% of the total words in the puzzle.
Interactive Crosswords - Answers

Q: What are Interactive Crosswords?
A: Interactive crosswords are those you can solve right on your computer using a program that allows you to enter the words simply by typing them into the squares on the grid. The program also allows you to print out the puzzle and the clues.

Q: How do I use them on my computer?
A: Once you download and install the program, you click on the file name of the puzzle you wish to solve; the puzzle will automatically open in the program. The instructions for using the program are included in the package you receive, and there is an extensive 'Help' menu with the program itself. All in all, the program is easy and fun to use.

Q: What size are the puzzles?
A: The interactive crosswords range in size from 13x13 squares to 21x21 squares.

Q: How many puzzles do I get?
A: There are 50 crossword puzzles included in each Interactive Puzzle package.

Q: Is the program free?
A: Yes. Calico Crosswords does not own or distribute the solving program; rather it is freely distributed by its owner for personal use. When you order the Interactive Crossword package from Calico Crosswords, we give you the link to download the free program.

Q: How are the puzzles shipped?
A: You have 2 choices on how to receive your Interactive Crossword package: they can be emailed as an attachment or sent via regular mail on a CD.

Q: Are foreign language puzzles available?
A: No, not at this time.

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General - Answers

Q: What are the payment options for Calico Crosswords Products?
A: We accept Mastercard, Visa, American Express & Discover for on-line and mail-in orders. In addition, we accept personal checks and money orders for mail orders only. You may also use our 'Bill Me' option and we'll send you an invoice (does not include Gift memberships or Interactive Puzzle Packages). We also accept PayPal.

Q: Is it safe to use my credit card on-line?
A: Yes, it is. We use a secure server with the latest encryption technology for all credit card transactions. You may also view our Privacy Policy.

Q: Do you ship to Canada? Other countries?
A: Yes. At this time, we do ship to Canada for an additional fee to cover the shipping. All Canadian orders are listed with prices on our web site. Shipment to other countries depends on two things: we construct only English language puzzles, and the shipping charges must be determined in advance. If you would like English language puzzles shipped to a country other than the US or Canada, please call or email us for the current pricing. Note: the email version of the Crossword Club, the Interactive Crossword Package and the Crossword eBook can be sent anywhere in the world, providing the recipient wants English language puzzles.

Q: Are large-print puzzles available?
A: No, not at this time. However, we are working on making them available in the future. Please check back.

Q: Can the Crossword Puzzle Club be shipped via email?
A: Yes! After many requests for this service, we have decided to add it to our list of products. Please see the Email Options page for more information and pricing.

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